Terms & Conditions

1. Eligibility and your account

You must be at least 18 years old, or use the Website under the supervision of a parent or guardian, to place an order. You are responsible for keeping your account credentials confidential and for activity under your account. Please provide accurate, current information. If you think someone else has access to your account, change your password and use “sign out everywhere” in your account. We may suspend or terminate accounts used for fraud, abuse or breach of these Terms.

2. Products, descriptions and images

We try to describe and show products accurately. Because our products are printed and customised, and screens differ, the actual colour, shade, finish and print placement may vary slightly from what appears on screen. Reasonable variation of this kind is not a defect. Sizes, weights and specifications shown are indicative.

3. Our designs and made-to-order products

We sell our own original designs as well as customised and made-to-order items — printed T-shirts, personalised mugs, mouse pads, metal photo frames, gift items and similar. Whether a product is one of our own designs or made to order, our products are generally not eligible for return or exchange for a change of mind, a size you selected incorrectly, or simply not liking the design after delivery. This does not affect your rights where the product arrives in a bad condition — defective, damaged, wrongly printed, materially different from what you approved, the wrong item, or missing — in which case we will replace or refund it. The product page tells you which return terms apply to that item; see the Refund & Returns policy.

4. Content you upload for printing

For customised orders, you are responsible for the text, images, logos and designs you upload. By uploading, you confirm that you own or have the right to use that content and that it does not infringe anyone’s copyright, trademark, or other rights, and is not unlawful, defamatory, obscene or otherwise prohibited. You grant us a limited licence to use your content only to produce and fulfil your order. We may refuse or cancel any order whose content appears to infringe rights or violate law or these Terms. To the extent permitted by law, you agree to indemnify us against third-party claims arising from content you supplied.

5. Prohibited content and conduct

You must not upload, or ask us to print, content that is unlawful, infringing, hateful, obscene, sexually explicit involving minors, promotes violence, or otherwise breaks Indian law. You must not misuse the Website — no hacking, scraping, introducing malware, interfering with security, or attempting unauthorised access.

6. Prices, GST and taxes

All prices are in Indian Rupees (INR). Where a product page says the price is inclusive of GST, the price you see is the price you pay, plus any shipping or COD charge shown in your bag. We recompute every total on our servers at checkout, so if a price changed while your bag was open you will see the new price before you pay — never after. A GST-compliant invoice is issued for your order.

7. Orders and order confirmation

Placing an order is an offer to purchase. An order is confirmed once payment is captured (for prepaid orders) or once a Cash-on-Delivery order is accepted by us — at that point a contract is formed. Until then the items in your bag are not reserved, so something can sell out between adding it and paying; if that happens we will tell you and refund in full rather than substitute anything. We may decline or cancel an order (refunding any amount paid) in cases such as stock unavailability, a pricing error, suspected fraud, an undeliverable address, or prohibited content.

8. Payment

We accept prepaid payments through Razorpay and, where available, Cash on Delivery (see the COD terms in the Refund & Returns policy). Your card, UPI and similar payment credentials are handled by Razorpay on their systems — we do not receive or store your full card number, CVV or UPI PIN. See our Privacy policy for how payment-related data is handled.

9. Delivery

We ship within India through Shadowfax and other logistics partners. Orders are usually processed and dispatched within 3–7 working days; delivery timelines are estimates and may be affected by factors outside our control (see Force majeure). Please give a complete, correct address — we are not responsible for a failed delivery caused by an incorrect or incomplete address, or by repeated unavailability at the address. Risk in the goods passes to you on delivery. We currently ship within India only.

10. Cancellations

You can cancel an order yourself any time before it is shipped from My Account → Orders, and we will refund it. If you face any problem cancelling — a technical issue, or the option is not available — email us with your order number or call our support line and we will cancel it for you. Once an order has been shipped it can no longer be cancelled and must be handled as a return, only if the item is otherwise eligible or arrives defective, damaged, wrong or missing. Full details are in the Refund & Returns policy.

11. Cash on Delivery (COD)

COD is offered on eligible products and serviceable locations only, and availability is shown at checkout. Because repeatedly refused or undelivered COD orders impose real cost on us and our couriers, we may, on objective and non-discriminatory grounds, restrict or disable COD for an account, product or location, or require prepaid payment for future orders. If you believe a COD restriction was applied in error, contact us and we will review it.

12. Returns, replacement and refunds

Returns, replacements and refunds are governed by our Refund & Returns policy, which forms part of these Terms. The product-specific return terms shown on the product page at the time of purchase — including whether the item is returnable and any return window — form part of your order terms.

13. Intellectual property

All site content — designs, artwork, photographs, text, logos and the “Nomad Nation” brand — belongs to NN eterncraft LLP or the people we licence it from, and is protected by law. Please do not copy, reproduce or use it for resale without permission. This does not affect your rights in your own uploaded content.

14. Limitation of liability

We aim for the site and your order to work as described, but things can go wrong — a courier delay, or a colour that renders slightly differently on fabric than on screen. To the maximum extent permitted by law, our total liability arising out of an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these Terms excludes or limits any right or remedy that cannot be excluded or limited under the Consumer Protection Act, 2019 or other applicable Indian law, including your remedies for defective, damaged, wrong or misrepresented goods.

15. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, such as natural disasters, strikes, courier disruptions, network or power failures, government action, or pandemics.

16. Suspension and termination

We may suspend or terminate access to the Website for breach of these Terms, fraud, or misuse, without limiting our other remedies.

17. Governing law, jurisdiction and dispute resolution

These Terms are governed by the laws of India. We encourage you to contact our Grievance Officer first so we can resolve any issue amicably. Subject to your rights under the Consumer Protection Act, 2019 (which allows a consumer to approach the consumer commission at their own location), the courts at Kolkata, West Bengal shall have jurisdiction.

18. Changes to these Terms

We may update this page as the site or our policies change. We will update the date at the top when we do — check back if you want the latest version. Continued use after an update means you accept the revised Terms.

19. Grievance redressal and contact

Grievance Officer: Suvojit Chatterjee, Designated Partner, NN Eterncraft LLP.

• Grievance email: grievance@nomadnation.in
• Support: support@nomadnation.in · +919674707842
• Address: Garalgacha, Dankuni, Hooghly, West Bengal – 712311

See also Support, Refund & Returns and our Privacy policy.