Frequently asked questions

UPI, credit and debit cards, netbanking, and cash on delivery where it is available for your pincode. Prepaid orders are picked and shipped on priority over cash-on-delivery ones.

As soon as payment is captured, or as soon as a cash-on-delivery order is accepted. Items in your bag are not reserved until then, so something can sell out between adding it and paying. If that happens we tell you and refund in full rather than substituting anything.

Prices are re-checked against the live catalogue when you open your bag and again at checkout, so a sale starting or ending is reflected before you pay rather than after. You will always see and confirm the new total first.

Yes, any time before it ships — email us with the order number. Once the parcel is with the courier it has to be handled as a return instead.

A GST invoice is emailed with your dispatch confirmation. If you need it re-sent, email us with the order number.

Orders are packed within 1–2 working days and usually arrive in 3–7 working days depending on your pincode. Customised and personalised items are made to order and add 2–3 days to that.

Shipping is free on orders above ₹999. Below that a flat fee is shown in your bag before you pay, so there is never a surprise at checkout.

Use the order tracking page with the order number from your confirmation email. If tracking has not updated in more than 48 hours, email us and we will chase the courier for you.

Not at the moment. We ship across India only. Everything is priced in Indian Rupees and inclusive of tax where the product page says so.

Most products can be returned or exchanged within 7 days of delivery, provided they are unused and still have their tags. The exact window for an item is shown on its product page.

Customised and personalised items are printed for you specifically, so they cannot be returned unless they arrive damaged or are not what you ordered. In that case send us a photo and we will replace it or refund you.

Once we receive the item back, refunds are raised within 2 working days. Your bank usually takes another 3–5 working days to show it. Cash-on-delivery orders are refunded to a bank account you give us, or as store credit if you prefer.

Every product page has a size guide with exact chest and length measurements for that specific garment. Our oversized fits run deliberately roomy, so if you want a closer fit, look at the Regular fit category rather than sizing down.

Wash inside out in cold water, do not bleach, and iron on the reverse. Care instructions specific to a product are listed on its page.

A collection built around Bengali language, humour and culture — typography-led prints that read as much as they look. It is the range we are best known for.

1 coin equals ₹1 off a future order. Coins are applied at checkout and come straight off the amount payable.

You earn coins on every delivered order — the rate depends on your tier — plus a welcome bonus when you first verify your account, and 20 coins each time a friend orders using your referral code.

Coins from an order unlock once its return window closes, so they cannot be spent on an order that then gets sent back. Pending coins are shown separately from your available balance in your account.

Share the referral link in your account. Your friend gets a welcome bonus on signup, and you get 20 coins — worth ₹20 — once their first order is delivered.

Yes — custom prints, personalised gifts with names and photos, and one-off designs. Email us with what you have in mind and we will come back with options.

We do, for teams, colleges, offices and events. Tell us roughly how many pieces you need and by when, and we will send pricing and turnaround.