Frequently asked questions

UPI, credit and debit cards, netbanking, and cash on delivery where it is available for your pincode. Prepaid orders are picked and shipped on priority over cash-on-delivery ones.

As soon as payment is captured, or as soon as a cash-on-delivery order is accepted. Items in your bag are not reserved until then, so something can sell out between adding it and paying. If that happens we tell you and refund in full rather than substituting anything.

Prices are re-checked against the live catalogue when you open your bag and again at checkout, so a sale starting or ending is reflected before you pay rather than after. You will always see and confirm the new total first.

Yes, any time before it ships — email us with the order number. Once the parcel is with the courier it has to be handled as a return instead.

A GST invoice is emailed with your dispatch confirmation. If you need it re-sent, email us with the order number.

COD is offered on eligible products and serviceable pincodes, and availability is shown at checkout — some high-value or customised items may be prepaid only. Because repeatedly refused or undelivered COD orders cost us and our couriers, we may limit COD for an account, product or location, or ask for prepaid payment on future orders. If you think that was applied by mistake, contact us and we will review it.

You can browse and build a bag as a guest, but you sign in to place an order — that is how we tie your orders, coins, wallet and addresses to you. Signing in also keeps a bag you started before logging in.

Orders are packed within 1–2 working days and usually arrive in 3–7 working days depending on your pincode. Customised and personalised items are made to order and add 2–3 days to that.

Shipping is free on orders above ₹999. Below that a flat fee is shown in your bag before you pay, so there is never a surprise at checkout.

Use the order tracking page with the order number from your confirmation email. If tracking has not updated in more than 48 hours, email us and we will chase the courier for you.

Not at the moment. We ship across India only. Everything is priced in Indian Rupees and inclusive of tax where the product page says so.

It depends on the item, and the product page tells you which applies. Our products — both our own designs and customised or made-to-order items — are generally marked non-returnable, so we cannot accept a return for a change of mind, a wrong size you selected, or not liking the design after delivery. Some products show a specific return window on their page; those can be returned within that window if they are unused, unwashed and still have their original tags and packaging. Whatever the item, you are always covered if it arrives in a bad condition — defective, damaged, wrongly printed, the wrong product, or missing — see the next question.

You are entitled to a remedy for any defective, damaged, wrongly printed, wrong or missing item — even on non-returnable products. Please tell us within 48 hours of delivery and share, if you can, an unboxing/opening video, photos of the product and the issue, and photos of the packaging and shipping label. The video is requested to help us verify transit damage quickly — it is not a strict condition, so if you cannot provide one (for example, a defect that shows up later) tell us and we will still review your claim. Once verified we arrange a free replacement, return or refund, whichever suits best.

Customised and personalised items are printed for you specifically, so they cannot be returned for a change of mind, a wrong size you chose, or not liking the design once delivered. They are still fully covered if they arrive damaged, defective, wrongly printed, the wrong item, or not what you approved — report it within 48 hours and we will replace or refund it.

Once a refund is approved and processed on our end, it is normally credited to your original payment method within 7 business days, depending on your bank or card issuer. Prepaid orders are refunded to the same method you paid with, through Razorpay. Cash-on-delivery orders are refunded to a bank account or UPI you give us, or as store credit if you prefer.

Every product page has a size guide with exact chest and length measurements for that specific garment. Our oversized fits run deliberately roomy, so if you want a closer fit, look at the Regular fit category rather than sizing down.

Wash inside out in cold water, do not bleach, and iron on the reverse. Care instructions specific to a product are listed on its page.

A collection built around Bengali language, humour and culture — typography-led prints that read as much as they look. It is the range we are best known for.

NN coins are our rewards currency. 1 coin equals ₹1 off a future order. When you choose to redeem them at checkout, they come straight off the amount payable — you can see your available and pending balance in your account under My Rewards.

You earn coins on every delivered order as a percentage of what you spent (from 2% at the base tier, and more as your tier goes up). On top of that, you get a welcome bonus of 50 coins when you first verify your account, coins when a friend orders using your referral code, and any bonus coins from active offers.

Your tier (Bronze, Silver, Gold, Platinum) is based on how much you have spent with us over a rolling period, and it sets how many coins you earn per order — the exact cashback percentage for your tier is shown in your account. As your qualifying spend grows, you move up a tier and earn faster.

You can redeem coins against a share of each order — currently up to 20% of the order value — in blocks of 10 coins, and the checkout shows exactly how much you can apply. You do not have to use them; redeeming is always your choice, and any coins you do not use stay in your balance.

Coins you earn on an order stay pending until that order is delivered and its return window closes, so coins cannot be spent on an order that then gets sent back. Pending coins are shown separately from your available (spendable) balance in your account.

Coins you earned by spending money on delivered orders do not expire. Free coins — welcome, referral and campaign bonuses — do expire after one year, and any earning or redeeming activity resets that clock. We show upcoming expiries in your account and send reminders before free coins lapse.

Yes. If you redeem coins on a COD order, the coin value is taken off the amount, so the cash the delivery agent collects is already reduced. The coins are deducted from your balance once the COD order is confirmed.

Share your referral code or link from your account. When a friend signs up with it and places their first qualifying order (at least ₹499), they get 50 coins and you earn 50 coins once that order is delivered. You can be rewarded for up to 20 referrals.

Store credit is real money held in your wallet — for example, a refund you chose to take as credit, a gift card you redeemed, or goodwill credit we added. It is shown as an available balance in your account, and you can choose to apply it at checkout to reduce the amount you pay. It is separate from NN coins.

Enter your gift card code in your account (or at checkout where prompted). The gift card balance is added to your wallet as store credit, which you can then apply to any order. You can redeem the balance across more than one order until it runs out.

NN coins are a rewards currency you earn (with a redemption cap per order), while store credit is actual money in your wallet from refunds, gift cards or goodwill (with no such cap). Both are applied at checkout and reduce what you pay, and you can see both balances in your account.

Yes — custom prints, personalised gifts with names and photos, and one-off designs. Email us with what you have in mind and we will come back with options.

We do, for teams, colleges, offices and events. Tell us roughly how many pieces you need and by when, and we will send pricing and turnaround.

It will be very close, but because prints are produced on fabric and other materials and screens differ, the exact colour, shade and print placement can vary slightly. This normal variation is not a defect. If what arrives is genuinely wrong or faulty, it is covered — see the returns section.

Please only upload text, images or designs you own or have the right to use — you are responsible for the content you send us. We cannot print anything unlawful, infringing, hateful or obscene, and we may decline or cancel an order whose content raises those issues. We use your uploaded files only to produce and fulfil your order.

If a design is too low-resolution to print well, or we cannot print it for legal or content reasons, we will contact you to sort out a fix or an alternative. If it cannot be resolved and the order cannot proceed, we refund any amount paid.