Returns & Exchanges

Two types of products

• Non-returnable (most customised items) — Cannot be returned for a change of mind, wrong size selected, or not liking the design after delivery. The product page tells you if an item is non-returnable.
• Return window (some standard items) — May be returned within the window shown on the product page, if unused, unwashed, undamaged, with original tags and packaging.

Always covered: Defective, damaged or wrong products

Regardless of whether an item is otherwise returnable, you can always return or exchange if the product is:

• Defective or damaged
• Incorrectly printed or materially different from what you approved
• The wrong product, or missing from your order

Report within 48 hours of delivery. Email support@nomadnation.in with:

• Unboxing video (requested as evidence, not an absolute requirement)
• Photos of the product and issue
• Photos of packaging and shipping label
• Your order number

We review claims within a few working days and provide a replacement, return or refund. For our-fault cases, we cover return shipping.

Cancellations

You can cancel any order before it ships from My Account → Orders, or email us. Full refund of any amount paid. COD orders can also be cancelled before shipping at no cost.

How refunds work

• Prepaid orders: Refunded to original payment method (card, UPI, etc.) via Razorpay
• COD orders: Refunded to your bank account or UPI, or as store credit if you prefer
• Timeline: Processed within 7 business days after approval, subject to bank processing time

How to start a return or exchange

Email support@nomadnation.in with your order number and reason. We'll take it from there.