Shipping Policy

Processing time

Orders are packed and ready to ship within 1–2 working days from order confirmation (payment received for prepaid orders, or order placement for Cash on Delivery). Working days are Monday to Saturday, excluding public holidays.

Customised or made-to-order products (personalised text, uploaded designs, or made-on-demand items) require an additional 2–3 working days for production before packing, so total processing time for these items is 3–5 working days. The product page tells you if an item needs extra production time.

Delivery time

Once shipped, delivery takes 3–7 working days for most locations in India, depending on your address and the courier's schedule. Remote or difficult-to-reach areas may take longer.

You will receive a tracking link via SMS and email once your order is handed to the courier. You can also track your order from My Account → Orders or our Order Tracking page.

Shipping cost

• Free shipping on orders of ₹999 and above
• ₹50 flat fee on orders below ₹999

The exact shipping charge for your order is shown in your cart and at checkout before you pay, so there are no surprises. Shipping is calculated on the merchandise value (before coupons or NN-coins).

Coverage area

We currently ship within India only. We deliver to most PIN codes served by our courier partners (Shadowfax, Delhivery and others). If your PIN code is not serviceable, you will see a message at checkout, and we will contact you to arrange an alternative or process a refund.

Multiple items and customised products

If your order contains both standard items and customised items, the entire order is held until all items are ready, so everything ships together. This prevents multiple deliveries and keeps shipping costs low for you. If you need standard items urgently, place them as a separate order.

Failed delivery attempts

If the courier cannot reach you or the delivery fails (incomplete address, recipient unavailable, refused, etc.), they will attempt delivery again or contact you. After the final attempt, the order is returned to us. For prepaid orders, we will refund the order value minus any non-refundable shipping or return costs. For COD orders, no payment is collected. If you want the order re-shipped, you will need to place a new order.

Damaged or missing packages

If your order arrives damaged, open in transit, or with items missing, contact us within 48 hours of delivery at support@nomadnation.in with photos of the package, the shipping label, and the issue. We will investigate with the courier and provide a replacement or refund. See our Refund & Returns Policy for full details.

Delays beyond our control

While we do our best to meet the timelines above, delivery may be delayed by factors outside our control, including courier delays, natural disasters, strikes, pandemics, government restrictions, or force majeure events. We will keep you informed if your order is affected by such delays.

Questions?

For shipping-related questions, email support@nomadnation.in, call +919674707842, or visit our Contact page. For returns and exchanges, see our Refund & Returns Policy. For general terms, see our Terms & Conditions.

Company details

• Legal name: NN Eterncraft LLP
• LLPIN: ADB-7008
• GSTIN: 19GAQPP2844R1ZG
• Address: 42/38, Daga Colony, Bahiragath Colony, Jawpur, Dum Dum, Kolkata, West Bengal 700074, India
• Support: support@nomadnation.in · +919674707842