Refund & Returns policy

Two kinds of products

Because we are a customisation / print-on-demand business, whether an item can be returned depends on the item, and the product page tells you which applies:

• Products marked non-returnable (most customised, made-to-order items). For these we do not offer a return or exchange for a change of mind, a size you selected incorrectly, or simply not liking the design or product after delivery.
• Products with a return window. Some products show a specific return window on the product page. For these you may return the item within that window, provided it is unused, unwashed, undamaged and with original tags and packaging intact, and meets any other condition stated on the product page.

The return terms shown on the product page at the time of purchase form part of your order. Whichever product type you buy, the protections in the next section always apply.

If something is wrong with your order (always covered)

Regardless of whether an item is otherwise returnable, you are entitled to a remedy if the product you receive is defective, damaged, incorrectly printed, materially different from what you approved, the wrong product, or missing from the order, or is otherwise affected by an error on our side. This reflects your rights under the Consumer Protection Act, 2019 and cannot be waived.

Please report it within 48 hours of delivery

Contact us at support@nomadnation.in (or +919674707842 / WhatsApp) within 48 hours of delivery, so we can verify quickly. It helps a lot if you can share:

• an unboxing / opening video showing the sealed package being opened;
• photographs of the product and the issue;
• photographs of the packaging and the shipping label;
• your order details; and
• any other evidence reasonably needed to verify the claim.

We will review your claim — usually within a few working days — and, if accepted, provide the appropriate remedy: a replacement, return or refund, depending on the circumstances and your preference where reasonable. For our-fault cases we bear the return shipping cost and arrange pickup or give you instructions.

Cancellations

You can cancel an order yourself any time before it is shipped from My Account → Orders, and we will refund any amount paid. If you run into any problem cancelling — a technical issue, or the option is not available — just email us with your order number or call our support line and we will cancel it for you. Once an order has been shipped it can no longer be cancelled and must be handled as a return, only if the item is otherwise eligible or arrives defective, damaged, wrong or missing. COD orders can also be cancelled before shipping at no cost.

Cash on Delivery (COD)

COD is available on eligible products and serviceable locations, shown at checkout. Because repeatedly refused or undelivered COD orders cost us and our couriers, we may — on objective, non-discriminatory grounds — restrict or disable COD for an account, product or location, or ask for prepaid payment on future orders. If you think a restriction was applied in error, contact us and we will review it.

When refunds are available

• defective, damaged, wrongly printed, materially different, wrong or missing products, once verified — you may choose a replacement or a refund where reasonable;
• return-window products returned within the window and meeting the stated conditions;
• orders cancelled while cancellation is still permitted;
• orders we cannot fulfil (out of stock, pricing error, undeliverable, or declined for fraud / prohibited content) — full refund of any amount paid.

When a refund may not be available

• non-returnable, made-to-order products returned for a change of mind, a wrong size you selected, or not liking the design — unless the product was defective, damaged, wrong or missing;
• return-window items returned outside the window or not meeting the stated return conditions, except where our error is involved.

How refunds are paid

For prepaid orders, refunds go back to the original payment method used at checkout, through Razorpay. For COD orders, because no online payment was taken, an approved refund is made to a bank account or UPI you provide (or as store credit if you prefer). We do not convert refunds to store credit unless you ask us to.

Refund timeline

Once a refund is approved and processed by us, the amount is normally credited to your original payment method within 7 business days, subject to the processing time of Razorpay and your bank or card issuer, which is outside our control. We will tell you when the refund has been initiated on our side. If you think you were charged incorrectly, please contact us first at support@nomadnation.in so we can resolve it.

Starting a return or reporting an issue

Email support@nomadnation.in with your order number and the reason, and we will take it from there. For anything else order-related, see support. For our general terms, see Terms & Conditions, and for how we handle your data during a return, see our Privacy policy.

Grievance redressal and contact

• Grievance Officer: Suvojit Chatterjee, Designated Partner, NN Eterncraft LLP
• Grievance email: grievance@nomadnation.in
• Support: support@nomadnation.in · +919674707842
• Address: Garalgacha, Dankuni, Hooghly, West Bengal – 712311